Top 10 Ways to Show Patients You Love Them

June 8, 2007

Filed under: Practice Leadership,Team Development — Ginny Hegarty @ 11:50 am

10. Know Your Patients and Greet Them By Name when they arrive in the office and at every point of contact during their visit. Most practice management software stores patient photos so even a new team member can recognize patients.

9. Engage Your Patients in Conversation. Don’t just confirm their arrival and ask them to have a seat. Follow Walt Disney’s advice and treat patients like they were guests in your home.

8. Honor Their Time. Make it a point of practice pride that patients are seen within five minutes of their appointed time. Your patients will love it and they’ll arrive on time too!

7. Come into the Reception Area to Greet Your Patient – don’t call their name from the doorway! The clinical team can preview patient photos so they recognize patients.

6. Be Aware of Your Tone of Voice. Professional behavior doesn’t mean you need to be dead serious. You don’t want a call for a hygiene check to sound the same as if you were announcing “iceberg ahead.” Patients hear everything so be aware and be consistently friendly and upbeat and involve them in your conversation when possible.

5. Remember Their Special Days. Make it a point to notice if a patient’s birthday or anniversary occurs near their appointment date and recognize it with a cupcake or card.

4. Let ‘em Eat Cake. Have patient appreciation day once a month in the practice and treat everyone to coffee and donuts or cheese and crackers. Make it a party!

3. Celebrate the Holidays. Fill the office with poinsettias in December and Tulips at April and have patients take one with them. They’ll be so pleasantly surprised and will talk about you to their coworkers and friends!

2. Send Cards. Have each team member choose a patient each day and write a personal note about his visit. “It was great to see you today John and to hear all about your cruise to Alaska.” It takes two minutes and makes a huge impact in the community.

1. Call Patients After Treatment. Doctors, many patients have questions after treatment and don’t want to bother you. A two-minute call in the evening will make a huge impression that will distinguish your practice as a cut above the rest.

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