The Game Changer: Mastering Breakthrough Communication

July 22, 2014

Many thanks to Jay Freedman, D.D.S. & Associates, P.C.Montgomery Bucks Dental Society & TD Bank for a great day together.

  It’s such a joy to spend time with teams that are so passionate about making a difference for their practice, patients and for each other.  As a speaker, my goal is always to connect with the audience. My photographer, Tommy Meehan got a great shot of this at this event. What a terrific group!

This is one of my favorite programs to present.  It’s so rewarding to review positive feedback like this from Dr. Freedman:  “Ginny, your innovative approach to improving our communication skills, was a bit hit and a lot of fun. You have a gift for being able to create a safe, comfortable atmosphere where all members of the dental team can discuss sensitive topics and work through practice drama. Best of all, we have some new skills for avoiding the drama altogether!  You are right, the magic doesn’t happen until people connect and we’re so much better at connecting now. Thank you for a terrific day and a great program. I’ll be in touch to plan our next event together.”

Building On Our Parents’ Lessons

August 15, 2013

THE INDUSTRIAL REVOLUTION IS OVER. The world has changed. We see this change at every turn as technology influences all aspects of our lives. For those of us whose parents raised us on the value of a great work ethic, it’s important to recognize and respond to the fact that the Industrial Revolution is over. With all due respect to our well-intentioned parents, a  great work ethic is no longer enough.  Today you must engage both your employee and your client’s hearts and heads to effectively connect and create practice growth and success.

After all the cutting edge education and sexy technology is in place, the magic doesn’t happen until your people engage. A Blessings White study done in 2011 reveals that only two of every six employees is truly engaged in the vision and mission of the business. Engagement then is the single biggest leadership challenge that business owners and managers face these days.

A recent INC Magazine article spotlighted the most effective leaders today realize that the workforce no longer responds to the Oz model of leadership; the all knowing, all powerful doesn’t play anymore. We’ve moved from The Age of Autocracy and leaders like Jack Welch in the 80s through The Age of Empowerment with leaders like Meg Whitman in the 90s and we’re now firmly in The Age of Nurture with leaders like Tony Hsieh of Zappos and Whole Food’s John Mackey.

We hear a lot about Culture these days, especially some very famous companies that differentiate themselves with their culture. For example, Apple has a culture of innovation. Zappos’ culture is to “Deliver Happiness.” Fed Ex and Southwest Airlines are companies that have very strong cultures.  It’s important to remember 3 things regarding your culture:

  1. Culture is not a program, it’s a core belief that has staying power and could last forever
  2. Culture is your differentiator; it’s why your team and your patients will choose you over another practice.
  3. Culture cannot be bought; it develops from the inside out, with habits over time.

In my upcoming webinar as part of the Patterson Dental Practicing With the Masters Series,  I am challenging attendees to ‘BE the Joneses.”  The challenge is to stop playing follow the leader and instead to lead on purpose. My intent is that you lead both deliberately (on purpose) and meaningfully (with a focus on your own unique purpose). Once you’ve come together to fully understanding Why You Do What You Do & Who You Are Being When You Do It, your systems, protocols will create structure around your culture.

Please join me on Thursday, August 22, 2013 at 11:00am Central

The T

DentistryIQ: “I Don’t Get Paid When Patients Don’t Show Up”

May 30, 2013

A hygienist wrote in to Dentistry IQ’s Thursday Troubleshooter with this concern:  “I was wondering if anyone else is having to clock back in and out if a patient fails to come and yes, I am a hourly employee. I would appreciate any info.” 

Is this a viable option or a classic “lose/lose” solution? 

 

 http://bit.ly/140UsHL

8 Tips To Be A Better Leader

March 19, 2013

Proud to once again be a part of Dentistry IQ’s 100 Best Tips   Here’s my latest contribution in Dentistry IQ 8 Tips To Be a Better Leader 

8 Tips to Be A Better Leader including a tip from Ginny Hegarty, SPHR

Real-time feedback is where people strategy and strong business results intersect! Nothing changes without your feedback. The more timely your feedback, the more agile your team, and, therefore, the more effective and profitable your business. Embrace a proactive human resource strategy for performance appraisals – this coaching should be a real-time conversation about personal and professional growth to challenge and support team members to take their performance to the next level. The world has changed: mobile phones, Facebook, Twitter, and texting create immediate feedback in every aspect of our lives. It’s time we raise the bar on human resource leadership in dentistry.
-Ginny Hegarty, SPHR Dental Practice Development, Inc.

Team Brainstorming Strategy

December 1, 2012

Someone once had the bright idea that anyone who brings a problem to the table must also bring a solution. The conventional wisdom was that it would focus people on solutions and avoids a gripe session, but the reality is this concept will shut your team down.

If you require a solution to every challenge, you risk never hearing the questions or finding the opportunity in the challenge.  Stop requiring solutions; instead invite people to bring their concerns and their goals to you. When planning your next team meeting agenda, keep it simple; say, “Tell me where you are now and where you’d like to be. As a team, we’ll brainstorm the possibilities together.”

This team brainstorming strategy is a game changer… try it and see for yourself.

 

Top 10 List of Employee Engagement Factors

June 13, 2012

GinnyHegarty, SPHR Dental Consultant HR Expert

People First!

 

I’m heading out to The Las Vegas Institute for Advanced Dental Studies to present programs on Employee Engagement, Breakthrough Communication and Emotional Intelligence. As a dental consultant, I advise my doctors that their team is their best competitive advantage, and investing in training that improves communication and focuses on personal development is a wise investment in the future success of the business. Systems alone do not create success – People do!  Bent Ericksen & Associates recently shared Manpower’s Top 10 List of Employee Engagement Factors gathered by asking this question:  What’s the absolute #1 most important employee engagement factor?

The Top Ten Engagement Factors from the Survey are:

1. Communication (35%)
2. Immediate Manager (14%)
3. Valuing Employees (12%)
4. Trust (10%)
5. Culture (9%)
6. Satisfaction (8%)
7. Empowerment (5%)
8. Recognition (2%)
9. Development (2%)
10. Pay (1%)