Set a Top-of-Mind Focus

April 2, 2007

Filed under: Team Development — Ginny Hegarty @ 3:51 pm

Do you have a philosophy of care that encourages all patients to stay active with their preventive care? If so, engage your team to bring this focus to life. Set a guideline that the team will check the hygiene status of every patient who calls the practice and encourage all callers who are overdue to schedule their preventive visit. Do this with every caller, every time. View the hygiene status of family members for increased impact. Take it one step further and ask all new patients “Are there any family members I can schedule appointments for today?” If you don’t ask, the answer is always no

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