This classified ad for a Team Leader is currently on the web:
â€œYou’ll be responsible for developing the team, and individual team members, to meet and exceed customer demand and expectations. The ideal candidate must be results oriented, have strong verbal and written communication and interpersonal skills, the ability to build and maintain positive working relationships at all levels, a passion for excellence, and familiarity with continuous improvement concepts.â€
Would you believe that Chick-fil-A is the company behind this ad? You would if youâ€™ve visited Chick-fil-A lately. After visiting a new franchise in our neighborhood, my son Dan called to say, â€œYou have to drive down here, youâ€™re going to love this.â€ Hereâ€™s how I was greeted: â€œHello, my name is Josh, may I take your order please?â€ ..â€œMy pleasure, please come around to the next window where Amy will be happy to serve you.â€ After thanking Amy for my lunch, she also replied â€œMy pleasure.â€ Great service, servers who identify themselves and set themselves apart with high energy and above average manners. This was a far cry from the â€œdo you want fries with thatâ€ stereotype of fast-food restaurants. Iâ€™ve come to learn that Chick-fil-Aâ€™s CEO, Truett Cathy was inspired by the Ritz Carlton hotel chain when he chose his restaurantâ€™s trademark phrase, â€œMy pleasureâ€. Mr. Cathy is dedicated to inspiring others to leave a positive impression on the people they meet. It sure worked for me.