One of the most basic findings in psychology is that rewarding a behavior increases the likelihood that it will increase
-People want to be appreciated and recognized
-The praise (and you) must be genuine for it to be credible
-If you praise more frequently, people will be accepting of your corrective feedback
-Donâ€™t sandwich corrective feedback with praise, or your praise will be met with the thought â€œWhat did I do now?â€
-If youâ€™re not in the habit of giving frequent praise, announce your intentions to praise people more often so they donâ€™t wonder whatâ€™s going on. Tell them youâ€™ve always appreciated them but realize that you seldom put it into words and you want to start letting them know how you feel about their contribution.
Bob Wallâ€™s book Coaching for Emotional Intelligence â€“ The Secrets to Developing the Star Potential in Your Employees