February 13, 2012

Your Social Media Presence Is Not Voluntary

Filed under: General,HR Compliance,Strategic Planning — admin @ 5:03 pm

 Your Social Media Presence Is Not VoluntaryWhile a Society of Human Resource (SHRM) survey reported that 68% of businesses are using social media, it’s most significant to realize one hundred percent of businesses are impacted by social media, leaving 32% of businesses as unwilling participants. The Eagles’ number one hit in the late 70s claimed that at the Hotel California “you can check out any time you like, but you can never leave.” That’s precisely what happens with social media since the audience, made up of your current and potential customers and employees can control the message about your organization. You don’t even have to check in… you are there… you can never leave.

Do you have a social media policy? Do you have a social media strategy? You’ll need both if you want to positively influence your social media brand.

January 14, 2012

3-Prong HR Strategy to Protect Your Practice – Part 3

Filed under: General — admin @ 7:19 am

strategy success block crossword 800 150x150 3 Prong HR Strategy to Protect Your Practice – Part 3

Plan for Success

3.  Performance Appraisals:

Practical: An opportunity to have a one-on-one discussion with an employee about            what they are doing well & what they need to work on. Nothing changes without this knowledge. If you want more of the good & less of the bad, this is the ticket.

Legal Perspective: An accurate, signed performance appraisal is the most valuable             legal defense you will have if a former employee files a claim against you. These             document(s) are proof of : 1-poor performance 2-your intent to communicate clearly            3-your willingness to work with the employee toward improvement 4- the former employee’s awareness of your concerns & the consequences if performance was not improved. 

 

January 13, 2012

3-Prong HR Strategy to Protect Your Practice – Part 2

Filed under: General — admin @ 10:17 am

2.  Job Descriptions:

life saver2 150x150 3 Prong HR Strategy to Protect Your Practice – Part 2

Protect Your Practice

Practical: When customized for each person and position, sets crystal clear expectations for job performance. Have employees review, update and sign each year.

Legal Perspective: When edited or prepared by employees themselves, then acknowledged with the employee signature, this is your best defense of each employee’s understanding of what was expected of them. Dust off those old job             descriptions and put a working guide in place for each employee.

 

January 11, 2012

3-Prong HR Strategy to Protect Your Practice – Part 1

Filed under: General,HR Compliance,Practice Leadership — admin @ 3:36 pm
win lose draw 150x150 3 Prong HR Strategy to Protect Your Practice   Part 1

Don't Just Roll the Dice!

With employee related lawsuits continuing to rise at an alarming rate, it is critical to shine a spotlight on your responsibilities as an employer and get your HR house in order.  Lawsuits are often more about perception than the truth. Commit to a proactive approach to HR compliance, rather than a reactive one and you will not only protect your practice assets, you’ll enjoy a practice that runs much more smoothly, effectively and happily.

1.  Policy &Procedures Manual:

Practical: Management framework for your practice spelling out how you run your practice. A much-appreciated guide for the team to prevents misunderstandings.

Legal Protection: When done well, comprehensively and kept current, it is your best defense of your positions and your good faith attempt to stay on top of your legal responsibilities to your employees. Guided by an HR Professional, you will be aware of all state and federal requirements and your policies and procedures will be compliant. Don’t take chances copying someone else’s manual; the rules change according to number of employees, your state and your type of business.

 

 

June 28, 2011

Celebrating Dorothy Gale

Filed under: General — admin @ 6:30 pm

Heard a fabulous lecture today by Art Jackson, President of Eagles Nest Performance Management, Inc. at the annual SHRM conference in Las Vegas. Art started off strong explaining we have great leadership examples all around us, but he feels one of the best leaders ever was Dorothy Gale.

Miss Gale:
1- found the synergies and dependencies between the organization’s needs and the individuals’ needs.
2- She developed and implemented a strategic plan, making course correctly where needed.

You might be wondering who Dorothy Gale is… here are some clues based on her successful leadership:
She did it with: 1) one person with low self-esteem, 2) another who was emotionally disengaged 3) someone who was risk-adverse 4) a little black dog that was no help at all and 4) a narcissistic witch on her tail the whole way….down that Yellow Brick Road!

Next time I watch the Wizard of Oz, I’ll be looking at it from a human resources perspective. Very provocative and inspirational presentation Art!

GinnyHegarty.com Dental Practice Development Inc.

May 6, 2011

Zappos is the Real Deal

Filed under: General — admin @ 2:10 am

From the moment I arrived, every person within my view made it a point to say hello, give a cheer, do a dance or bang a tambourine. Every person! The facility is unlike any workplace I’ve ever seen – you just have to see it to believe all the wacky decorations that fall from the ceiling or rise from under desks. People are engaged and having fun – and – they are providing incredible service with a smile, and lots of laughter.

The management consultant in me couldn’t help but look for signs indicating results and boy was I impressed. Zappos may be all about fun and great service, but they are tracking the results too. There is a white board in the middle of the call center with all the key indicator metrics posted. Everyone is aware of the targets and performance results. Oh, and the tour started and ended precisely right on time. Great experience that I would highly recommend the next time you’re in Las Vegas.

Now, I’m looking forward to seeing Tony Hsiesh. He will be speaking at the annual SHRM conference in Las Vegas in June. It’s been a Zappos kind of spring….

GinnyHegarty.com Dental Practice Development Inc.

May 4, 2011

Flying Colors!

Filed under: General — admin @ 1:52 pm

I heard back from Marissa at Zappos that they are having their company “All Hands Meeting” when I will be in Vegas in June, so they could not confirm my requested date. Marissa did offer a couple of times the day before and after my original date. I wrote back asking if there was a possibility that I could get lucky and visit when I’m in town in 2 days… much to my surprise I’m in. She even offered to pick me up and return me to my hotel. Should be fun.

GinnyHegarty.com Dental Practice Development Inc.

May 3, 2011

Scheduled My Zappos Tour!

Filed under: General — admin @ 10:37 pm

I’m very excited about touring Zappos when I’m in Las Vegas in June. I’ve heard and read so much about the fabulous service culture in this company, it should be amazing to witness in person.

Here are some “tweets to live by” from Delivering Happiness

“Life isn’t about finding yourself. Life is about creating yourself.” George Bernard Shaw

“It is amazing what you can accomplish if you do not care who gets the credit.” -H.S. Truman

“We either make ourselves miserable or we make ourselves strong. The amount of work is the same.” -Carlos Castaneda

“What lies behind us and what lies before us are tiny matters compared to what lies within us.” -Ralph Waldo Emerson

GinnyHegarty.com Dental Practice Development Inc.

April 14, 2011

“Stay Interview” Questions

Filed under: General — admin @ 11:09 am

Interesting concept Bob Kelleher has here. Talk with your best team members and ask the following questions:

1. How can the practice help you be more successful in your job?
2. Are we allowing you to reach your maximum potential?
3. What would make you leave us for another job?
4. If there are three things we can change around here that would help you and others realize your potential, what would they be?

You’ll never know if you don’t ask! Could be a very enlightening and fun conversation.

GinnyHegarty.com Dental Practice Development Inc.

March 4, 2011

Prune: the verb, not the noun

Filed under: General — admin @ 6:23 pm

A thought-provoking excerpt from one of my favorite books 212 the extra degree by s.l. parker

When did you last evaluate the tasks you do every day against what’s most important to you?
When did you last evaluate them against who’s most important to you?

You have goals.

You have time.

You have energy.

Where should it be invested?

GinnyHegarty.com Dental Practice Development Inc.

March 3, 2011

10 More Minutes

Filed under: General — admin @ 7:27 pm

Are you one to hit the snooze button in the morning to capture just 10 more minutes of sleep? In 212 the extra degree, author s.l. parker challenges snooze addicts to set their alarms for 10 minutes earlier than usual. You still have the satisfaction of having hit the snooze and then the pillow .. but when you get up, you’ll have added 10 minutes to your day. Clever way to have your snooze and more time in your day.

February 19, 2011

Retaliation Charges On The Rise

Filed under: General — admin @ 6:57 am

Federal officials have announced that retaliation charges became the most common charge filed with the U.S. Equal Employment Opportunity Commission in fiscal 2010. Prudent employers will partner with an HR professional to properly prepare and document employee records. Check the testimonial page on my website www.ginnyhegarty.com to see what your colleagues are saying about these issues.

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