“We have worked with Ginny since 2006, and Ginny has helped us hire and develop our new manager, develop our administrative team, and helped us create clinical and marketing systems that have produced these results. Ginny has a keen eye for analyzing practice data with her monitors that identify where your purpose and focus must be.”
“We hired Ginny to do Practice Analysis and Staff Development and she was superb at focusing on our Practice Strengths and on areas we needed to develop to a higher level. Ginny is the consummate professional, as well as a caring and personable up-beat motivator.”
“Practice Management Consultant doesn't define Ginny Hegarty very well because you can't paint her with a single stroke. Leadership Coach, Key Team Member, Admin Expert, HR Guru, Productivity Wizard..., and I could go on. A master communicator and motivator, I rely on Ginny to help my clients in their dental practice in ways I cannot.”
“Ginny was amazing. She presented and implemented a lot of great stuff, but for me the biggest impact was when she pointed out to the team how they were not scheduling me efficiently. With her coaching, I am able to work one day less and produce more in 3 days than I was previously in 4 days.”
“Our relationship has had a major impact on me. Your assessment hit the nail on the head. All the stuff I knew about and couldn’t admit, and everything I never even saw. You have helped me immensely and given me good direction. I definitely see improvement from where we were just 3 months ago – it's night and day!”
“Ginny Hegarty is consistently a big hit with the team program at LVI. Her high-energy presentations on motivation, communication and performance get the teams fired up as they learn practical strategies to make a difference in their practices. Ginny's passion for what she does is contagious and the feedback on her presentations is fantastic.”
“Save time, grief, heart, and intestinal lining by tapping into the right resources when making a staff change. My recommendation is to get the assistance of Ginny Hegarty. It was such an awesome experience for once, and the new team member is working out AWESOMELY.”
“Ginny and Bent Ericksen & Associates have been awesome in helping me with my termination and hiring issues. I am better protected and more likely to find a great replacement with their help. Definitely recommend signing up for their HR package, which includes hiring and firing forms protocols, plus consultation support whenever you need it."
“Ginny has solved a lot of gray areas in our practice. I finally feel like we can focus on dentistry. Ginny and Bent Erickson have been very helpful every time I have any questions about HR issues. I would recommend them highly."
“I have used Ginny Hegarty for my human resource needs. I have to say that I was so impressed with how knowledgeable and on top of things she is! It made my life so easy to just cut through to what is absolutely necessary and put these things in her hands. I am definitely more comfortable and confident in knowing that my t's are crossed and my I's are dotted."
Don’t you love it when you walk into a business where you’ve been a loyal customer for years and the people working there recognize you and greet you like family? Everyone loves to be welcomed like Norm from Cheers. We’ve all had that great welcome from our local bankers, grocery store clerks, salons, restaurants and pharmacies. For many of us it’s the reason we return again and again.
Now contrast that feeling with the one you get when you enter that same business where you’ve been a loyal customer and the staff ask you to spell your name so they can take your reservation or let coworkers know you have arrived. Even a nice smile and greeting doesn’t make up for the fact that you are now a stranger in a familiar place.
This loss of experience and interruption in customer service is one of the indirect costs of turnover that most business owners don’t calculate. Your patients feel this loss when you lose good people. If you’re serious about improving patient service you need a retention plan…you need to learn how to lead your team and how to stop the drama that drives the good people away…staff and patients.