February 13, 2012

Your Social Media Presence Is Not Voluntary

Filed under: General,HR Compliance,Strategic Planning — Tags: , — admin @ 5:03 pm

 Your Social Media Presence Is Not VoluntaryWhile a Society of Human Resource (SHRM) survey reported that 68% of businesses are using social media, it’s most significant to realize one hundred percent of businesses are impacted by social media, leaving 32% of businesses as unwilling participants. The Eagles’ number one hit in the late 70s claimed that at the Hotel California “you can check out any time you like, but you can never leave.” That’s precisely what happens with social media since the audience, made up of your current and potential customers and employees can control the message about your organization. You don’t even have to check in… you are there… you can never leave.

Do you have a social media policy? Do you have a social media strategy? You’ll need both if you want to positively influence your social media brand.

January 14, 2012

3-Prong HR Strategy to Protect Your Practice – Part 3

Filed under: General — admin @ 7:19 am

strategy success block crossword 800 150x150 3 Prong HR Strategy to Protect Your Practice – Part 3

Plan for Success

3.  Performance Appraisals:

Practical: An opportunity to have a one-on-one discussion with an employee about            what they are doing well & what they need to work on. Nothing changes without this knowledge. If you want more of the good & less of the bad, this is the ticket.

Legal Perspective: An accurate, signed performance appraisal is the most valuable             legal defense you will have if a former employee files a claim against you. These             document(s) are proof of : 1-poor performance 2-your intent to communicate clearly            3-your willingness to work with the employee toward improvement 4- the former employee’s awareness of your concerns & the consequences if performance was not improved. 

 

January 13, 2012

3-Prong HR Strategy to Protect Your Practice – Part 2

Filed under: General — admin @ 10:17 am

2.  Job Descriptions:

life saver2 150x150 3 Prong HR Strategy to Protect Your Practice – Part 2

Protect Your Practice

Practical: When customized for each person and position, sets crystal clear expectations for job performance. Have employees review, update and sign each year.

Legal Perspective: When edited or prepared by employees themselves, then acknowledged with the employee signature, this is your best defense of each employee’s understanding of what was expected of them. Dust off those old job             descriptions and put a working guide in place for each employee.

 

January 11, 2012

3-Prong HR Strategy to Protect Your Practice – Part 1

Filed under: General,HR Compliance,Practice Leadership — admin @ 3:36 pm
win lose draw 150x150 3 Prong HR Strategy to Protect Your Practice   Part 1

Don't Just Roll the Dice!

With employee related lawsuits continuing to rise at an alarming rate, it is critical to shine a spotlight on your responsibilities as an employer and get your HR house in order.  Lawsuits are often more about perception than the truth. Commit to a proactive approach to HR compliance, rather than a reactive one and you will not only protect your practice assets, you’ll enjoy a practice that runs much more smoothly, effectively and happily.

1.  Policy &Procedures Manual:

Practical: Management framework for your practice spelling out how you run your practice. A much-appreciated guide for the team to prevents misunderstandings.

Legal Protection: When done well, comprehensively and kept current, it is your best defense of your positions and your good faith attempt to stay on top of your legal responsibilities to your employees. Guided by an HR Professional, you will be aware of all state and federal requirements and your policies and procedures will be compliant. Don’t take chances copying someone else’s manual; the rules change according to number of employees, your state and your type of business.

 

 

November 16, 2011

The REAL Sales Lesson from the Netflix “Debacle”

Filed under: Strategic Planning — admin @ 12:45 am

The REAL Sales Lesson from the Netflix “Debacle”

November 15th, 2011  Here’s a summary of analysis of situation by Don Cooper, The Sales Heretic. Love this update on the old “Kodak Study” Great lesson for dentists to pay close attention to. Set yourself up to practice they way YOU want to practice and avoid the heartburn of working with managed care programs. Dentistry will remain a joy for you & your patients will appreciate and thank you!

netflix logo The REAL Sales Lesson from the Netflix “Debacle” Much has been said and written about Netflix’s decision over the summer to raise their monthly full-service subscription fee from $10 to $16.  Netflix lost 800,000 subscribers in the following months. Before the price increase, Netflix had 24.6 million subscribers.Which means Netflix raised their price by 60% and only lost 3.2% of its customers.  24.6 million customers at $10 each is $246 million. 23.8 million customers at $16 each works out to $381 million. In other words, even with the loss of nearly a million subscribers, Netflix has increased its monthly revenues by $135 million! A whopping 54%!

So what’s the real sales lesson here? Don’t be afraid to raise your prices.You won’t lose as many clients as you fear you will. In fact, you may not lose any. And even if you do lose some of your customers, you’ll still come out ahead thanks to the larger profit margin. Too many people and companies undervalue what they sell and undercharge as a result. Insufficient profit margins will doom your business. If you produce a quality product or service, charge appropriately. People will happily pay it.

 

November 3, 2011

Unleash Your “Inner Steve Jobs”

Filed under: Practice Leadership,Team Development — admin @ 9:02 am

Steve Jobs and the Seven Rules of Success

Great article from  www.Entrepreneur.com BY CARMINE GALLO Love Carmine’s advice to unleash our “inner Steve Jobs”

1. Do what you love

2. Put a dent in the universe

3. Make connections

4. Say no to 1,000 things

5. Create insanely different experiences

6. Master the message

7. Sell dreams, not products

 

September 20, 2011

Recommended Reading to Drive Dental Practice Success

for more recommended reading check out 150x150 Recommended Reading to Drive Dental Practice SuccessAfter speaking at the AADOM meeting in Nashville this month, I’ve received several requests for a list of books I recommend. Here is a list of what’s on my bookshelf right now:

  • A Sense of Urgency by John Kotter
  • Delivery Happiness by Tony Hsieh
  • Drive by Daniel Pink
  • Emotional Intelligence 2.0 by Travis Bradberry, Jean Graeves
  • First, Break All The Rules by Marcus Buckingham
  • Good to Great by Jim Collins
  • It’s Called Word For a Reason by Larry Winget
  • Leading Change by John Kotter
  • Louder Than Words by Bob Kelleher
  • Predictably Irrational by Dan Ariely
  • The 7 Habits of Highly Effective People  by Dr. Stephen R. Covey*
  • The Discipline of Market Leaders by Traeacy, Wierseman
  • The Five Dysfunctions Of A Team by Peter Lencioni
  • The Hundred Percenters  by Michael Murphy
  • The Kindness Revolution by Ed Horrell
  • The Secrets of Six Figure Women by Barbara Stanny (this is for men too!)
  • Wooden – A Lifetime of Observations

*This has been on my reading list for over 20 years ~ and I’m not done with it yet!

September 18, 2011

Deja Vu?

Filed under: Practice Leadership,Team Development — admin @ 11:18 am

shuffle 150x150  Deja Vu? Employee engagement may be the biggest buzzword in talent management today and yet it remains more elusive than ever. Studies show that only 29% of employees are truly engaged in the workplace. For a practice with six team members, that means you’ve only got the hearts and heads of 2 of those 6 team members. It’s no wonder that 70% of change initiatives fail and most managers suffer from what I call ‘Meeting Déjà vu.” If you’ve ever been in a team meeting and wondered to yourself, “didn’t we just have this meeting a few months ago… why are we here again?, you too are experiencing ‘Meeting Déjà vu.”

 

August 15, 2011

AADOM HR Sessions

Filed under: Practice Leadership,Team Development — admin @ 9:21 am
imgres1 150x117 AADOM HR Sessions

The American Academy of Dental Office Managers

Here’s some cold hold truth: turnover is disruptive and expensive; working through it can also be a demoralizing experience for the entire team, 30% of new hires start looking for their next job after just 30 days and 46% of new hires will fail within the first eighteen months.

These statistics may help explain why the leading human resource topic on The American Academy of Dental Office Administrators (AADOM) attendees’ minds for our HR: The Guts & The Glory session in Nashville is recruitment and hiring.

Join us in Nashville as we cover HR topics from recruitment & selection to training, performance management, leadership, accountability, practice culture and morale.  We’re shining the spotlight on best practices that develop your team members into your greatest competitive advantage while improving the bottom line.  (AADOM’s website is www.dentalmanagers.com)

 

July 18, 2011

Laser Like

focus 150x150 Laser Like“People think focus means saying yes to the thing you’ve got to focus on. But that’s not what it means at all. It means saying no to the hundred other good ideas that there are. You have to pick carefully.”- Steve Jobs

Your focus determines the impact. It’s so critical that we don’t confuse activity with accomplishment or being busy with being productive. I remember hearing a story years ago about a man who was touring a corporate headquarters and remarked that one of the team was sitting with his feet up on the desk doing nothing. The executive leading the tour corrected the man saying ‘actually he’s doing exactly what we pay him to do.. he’s thinking.”

Do you make the time to think as you begin your week or your day? Do you clear your desk or do you clear your head? When is the last time you physically wrote down the top priorities you must be focused on? Urgent issues demand our attention, but they may distract our focus from where it must be if we are to achieve great results. Don’t permit someone else’s emergency to divert your precious time and attention. Your team is counting on you.

GinnyHegarty.com Dental Practice Development Inc.

July 15, 2011

That’s a Bunch of Baloney!

southwest airlines1 150x150 Thats a Bunch of Baloney!Bob Kelleher of Southwest Airlines knows a lot about the power of purpose and the value of respecting your employees and treating them well. His company has been profitable for 38 years in a row – unheard of in the airline industry. He say that “the customer is always right” is a bunch of baloney if you have any respect for your employees. He believes that your employees are more important than customers and recommends taking care of your employees so they are able to treat your customers with warmth and hospitality that will keep your customers coming back, loyal to your company. CNBC Titans has a great episode devoted to Bob Kelleher’s story if you want to learn more.

GinnyHegarty.com Dental Practice Development Inc.

June 28, 2011

Celebrating Dorothy Gale

Filed under: General,Practice Leadership,Strategic Planning — admin @ 6:30 pm

dorothy gale 150x150 Celebrating Dorothy GaleHeard a fabulous lecture today by Art Jackson, President of Eagles Nest Performance Management, Inc. at the annual SHRM conference in Las Vegas. Art started off strong explaining we have great leadership examples all around us, but he feels one of the best leaders ever was Dorothy Gale.

Miss Gale:
1- found the synergies and dependencies between the organization’s needs and the individuals’ needs.
2- She developed and implemented a strategic plan, making course correctly where needed.

You might be wondering who Dorothy Gale is… here are some clues based on her successful leadership:
She did it with: 1) one person with low self-esteem, 2) another who was emotionally disengaged 3) someone who was risk-adverse 4) a little black dog that was no help at all and 4) a narcissistic witch on her tail the whole way….down that Yellow Brick Road!

Next time I watch the Wizard of Oz, I’ll be looking at it from a human resources perspective. Very provocative and inspirational presentation Art!

GinnyHegarty.com Dental Practice Development Inc.

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